In the unfortunate event that an item arrives damaged through the delivery process, please email White Doors & Co  at hello@whitedoorsand.co arrange for the item to be returned & a replacement organised. Damaged goods must be returned within 7 days & notified in writing within 24 hours of receipt.

Due to health and hygiene reasons, earrings are unable to be returned for a credit note or exchange. 

If you simply change your mind, returns for an exchange or a credit note (excluding freight charges) are at the discretion of White Doors & Co. 

Before any goods are returned you must obtain a Return Authorisation Number (RA#). Please email hello@whitedoorsand.co  your order number to apply for your RA# .

If your request to return an item for a credit note is approved you must return the product at your cost. The goods must be in original, resalable condition including the packaging & hang tag within 2 days of receipt of your RA#. We recommend you use a trackable delivery method, White Doors & Co  will not be responsible for lost goods.

If you wish to cancel your order, please contact White Doors & Co immediately
+61 3 9830 0205 or hello@whitedoorsand.co
Once payment for an order has been accepted, cancellation is at the discretion of White Doors &  Co

We will also offer in store return if you wish to bring your products in store will process the returns as per our policies.

Please note, there is no exchange or refund on Sale Items.